CVE-2026-48210
An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI.
Does this matter?
Lower severity and a low EPSS score (0.25%). Track it; it rarely justifies an emergency change on its own.
Description
An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend This issue affects OTRS 2026.3.1
- CVSS 3.1
- 5.7 MEDIUMCVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
- EPSS
- 0.25% probability · 16th percentile
- Public exploits
- None in Exploit-DB
- CISA KEV
- Not listed
- Weakness
- CWE-200, CWE-269
- Affected
- otrs/otrs
- Source
- security@otrs.com
EPSS 0.2% since 27 October 2026; no change recorded yet. Points are recorded when the score first appears and whenever it moves by a percentage point or more.
References
- https://otrs.com/release-notes/otrs-security-advisory-2026-09/Mitigation, Vendor Advisory
Source: NVD record, EPSS from FIRST.org, KEV from CISA, exploits from Exploit-DB. Refreshed daily. Download this record as JSON.