CVE-2026-111676
Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler.
Does this matter?
Lower severity and a low EPSS score (0.25%). Track it; it rarely justifies an emergency change on its own.
Description
Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler. Attackers can enumerate sequential ticketid values on GET /ticket/tooltip to read ticket conversations, including customer personal data and internal agent notes.
- CVSS 4.0
- 5.3 MEDIUMCVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/M
- EPSS
- 0.25% probability · 16th percentile
- Public exploits
- None in Exploit-DB
- CISA KEV
- Not listed
- Weakness
- CWE-639
- Source
- disclosure@vulncheck.com
EPSS moved from 0.3% on 17 October 2026 to 0.3% on 26 October 2026.
References
- https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/app/Http/Controllers/Agent/helpdesk/TicketController.php#L2356-L2374
- https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/routes/web.php#L350
- https://hackmd.io/@hieuPenguinnn/faveo-helpdesk-ticket-tooltip-cross-department-idor
- https://www.vulncheck.com/advisories/faveo-helpdesk-through-2.0.3-broken-access-control-via-ticket-tooltip-endpoint
Source: NVD record, EPSS from FIRST.org, KEV from CISA, exploits from Exploit-DB. Refreshed daily. Download this record as JSON.