CVE-2024-6540
Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers.
Does this matter?
Lower severity and a low EPSS score (0.39%). Track it; it rarely justifies an emergency change on its own.
Description
Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x
- CVSS 3.1
- 5.3 MEDIUMCVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:N/A:N
- EPSS
- 0.39% probability · 32th percentile
- Public exploits
- None in Exploit-DB
- CISA KEV
- Not listed
- Weakness
- CWE-790
- Affected
- otrs/otrs
- Source
- security@otrs.com
EPSS 0.4% since 26 October 2026; no change recorded yet. Points are recorded when the score first appears and whenever it moves by a percentage point or more.
References
Source: NVD record, EPSS from FIRST.org, KEV from CISA, exploits from Exploit-DB. Refreshed daily. Download this record as JSON.