{"id":"CVE-2024-6540","url":"https://www.cyber-defence.io/tools/cve/CVE-2024-6540","generatedAt":"2026-10-28T02:10:03.752Z","title":"Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers.","description":"Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator.\nThis issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x\n\n","published":"2024-07-15T08:15:03.000Z","lastModified":"2026-06-17T08:18:13.000Z","status":"Modified","sourceIdentifier":"security@otrs.com","cvss":{"version":"3.1","score":5.3,"severity":"MEDIUM","vector":"CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:N/A:N"},"cwe":["CWE-790"],"affected":["otrs/otrs"],"epss":{"score":0.00385,"percentile":0.32288,"date":"2026-10-26","history":[]},"kev":{"listed":false},"exploits":{"count":0,"verified":false,"firstPublished":null,"source":"Exploit-DB (https://gitlab.com/exploit-database/exploitdb)","entries":[]},"verdict":{"level":"low","text":"Lower severity and a low EPSS score (0.39%). Track it; it rarely justifies an emergency change on its own."},"changes":[],"references":[{"url":"https://otrs.com/release-notes/otrs-security-advisory-2024-07/","tags":["Vendor Advisory"],"source":"security@otrs.com"},{"url":"https://otrs.com/release-notes/otrs-security-advisory-2024-07/","tags":["Vendor Advisory"],"source":"af854a3a-2127-422b-91ae-364da2661108"}],"sources":{"nvd":"https://nvd.nist.gov/vuln/detail/CVE-2024-6540","epss":"https://www.first.org/epss/","kev":"https://www.cisa.gov/known-exploited-vulnerabilities-catalog","exploitdb":"https://www.exploit-db.com/"},"licence":"CC BY 4.0 — link back to the CVE Explorer if you publish the results; upstream data remains subject to its own terms."}