CVE-2020-1779
When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information.
Does this matter?
Lower severity and a low EPSS score (1.00%). Track it; it rarely justifies an emergency change on its own.
Description
When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.
- CVSS 3.1
- 4.9 MEDIUMCVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N
- EPSS
- 1.00% probability · 63th percentile
- Public exploits
- None in Exploit-DB
- CISA KEV
- Not listed
- Weakness
- CWE-200
- Affected
- otrs/ticket forms
- Source
- security@otrs.com
EPSS 1.0% since 26 October 2026; no change recorded yet. Points are recorded when the score first appears and whenever it moves by a percentage point or more.
References
Source: NVD record, EPSS from FIRST.org, KEV from CISA, exploits from Exploit-DB. Refreshed daily. Download this record as JSON.