CVE-2019-14994
The Customer Context Filter in Atlassian Jira Service Desk Server and Jira Service Desk Data Center before version 3.9.16, from version 3.10.0 before version 3.16.8, from version 4.0.0 before version 4.1.3, from version 4.2.0 before version 4.2.5, from…
Does this matter?
High impact if exploited, but EPSS currently rates exploitation as unlikely (5.88%). Schedule it in the normal patch cycle and watch for a rise in EPSS or a public exploit.
Description
The Customer Context Filter in Atlassian Jira Service Desk Server and Jira Service Desk Data Center before version 3.9.16, from version 3.10.0 before version 3.16.8, from version 4.0.0 before version 4.1.3, from version 4.2.0 before version 4.2.5, from version 4.3.0 before version 4.3.4, and version 4.4.0 allows remote attackers with portal access to view arbitrary issues in Jira Service Desk projects via a path traversal vulnerability. Note that when the 'Anyone can email the service desk or raise a request in the portal' setting is enabled, an attacker can grant themselves portal access, allowing them to exploit the vulnerability.
- CVSS 3.1
- 7.5 HIGHCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
- EPSS
- 5.88% probability · 93th percentile
- Public exploits
- None in Exploit-DB
- CISA KEV
- Not listed
- Weakness
- CWE-22
- Affected
- atlassian/jira service desk
- Source
- security@atlassian.com
EPSS 5.9% since 27 October 2026; no change recorded yet. The dashed line is the ten per cent mark our analysts treat as “patch before the next change window”. Points are recorded when the score first appears and whenever it moves by a percentage point or more.
References
- http://packetstormsecurity.com/files/154574/Jira-Service-Desk-Server-And-Data-Center-Path-Traversal.htmlThird Party Advisory, VDB Entry
- https://jira.atlassian.com/browse/JSDSERVER-6517Issue Tracking, Vendor Advisory
- https://samcurry.net/analysis-of-cve-2019-14994/Broken Link
- https://seclists.org/bugtraq/2019/Sep/39Mailing List, Third Party Advisory
- http://packetstormsecurity.com/files/154574/Jira-Service-Desk-Server-And-Data-Center-Path-Traversal.htmlThird Party Advisory, VDB Entry
- https://jira.atlassian.com/browse/JSDSERVER-6517Issue Tracking, Vendor Advisory
- https://samcurry.net/analysis-of-cve-2019-14994/Broken Link
- https://seclists.org/bugtraq/2019/Sep/39Mailing List, Third Party Advisory
Source: NVD record, EPSS from FIRST.org, KEV from CISA, exploits from Exploit-DB. Refreshed daily. Download this record as JSON.