CVE-2019-14748
The Ticket creation form allows users to upload files along with queries.
Does this matter?
A public exploit is published in Exploit-DB (verified), so the technical barrier is gone even though the severity is medium and EPSS is 2.7%. Treat it as high on anything reachable from the internet.
Description
An issue was discovered in osTicket before 1.10.7 and 1.12.x before 1.12.1. The Ticket creation form allows users to upload files along with queries. It was found that the file-upload functionality has fewer (or no) mitigations implemented for file content checks; also, the output is not handled properly, causing persistent XSS that leads to cookie stealing or malicious actions. For example, a non-agent user can upload a .html file, and Content-Disposition will be set to inline instead of attachment.
- CVSS 3.0
- 5.4 MEDIUMCVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N
- EPSS
- 2.73% probability · 86th percentile
- Public exploits
- 1 in Exploit-DB · verified · first 12 August 2019
- CISA KEV
- Not listed
- Weakness
- CWE-79, CWE-434
- Affected
- enhancesoft/osticket
- Source
- cve@mitre.org
EPSS 2.7% since 27 October 2026; no change recorded yet. Points are recorded when the score first appears and whenever it moves by a percentage point or more.
Public exploits (1)
Entries in Exploit-DB that cite this CVE. Links go to the Exploit-DB page and to the file in the public repository; nothing is hosted here. A verified tick means the Exploit-DB team confirmed the exploit works against the stated version.
References
- http://packetstormsecurity.com/files/154003/osTicket-1.12-File-Upload-Cross-Site-Scripting.htmlExploit, Third Party Advisory, VDB Entry
- https://github.com/osTicket/osTicket/commit/33ed106b1602f559a660a69f931a9d873685d1baPatch, Release Notes, Third Party Advisory
- https://github.com/osTicket/osTicket/releases/tag/v1.10.7Release Notes, Third Party Advisory
- https://github.com/osTicket/osTicket/releases/tag/v1.12.1Third Party Advisory
- https://www.exploit-db.com/exploits/47224Exploit, Third Party Advisory, VDB Entry
- http://packetstormsecurity.com/files/154003/osTicket-1.12-File-Upload-Cross-Site-Scripting.htmlExploit, Third Party Advisory, VDB Entry
- https://github.com/osTicket/osTicket/commit/33ed106b1602f559a660a69f931a9d873685d1baPatch, Release Notes, Third Party Advisory
- https://github.com/osTicket/osTicket/releases/tag/v1.10.7Release Notes, Third Party Advisory
- https://github.com/osTicket/osTicket/releases/tag/v1.12.1Third Party Advisory
- https://www.exploit-db.com/exploits/47224Exploit, Third Party Advisory, VDB Entry
Source: NVD record, EPSS from FIRST.org, KEV from CISA, exploits from Exploit-DB. Refreshed daily. Download this record as JSON.