VulnerabilityModified
CVE-2019-13457
A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.
MEDIUM 4.3EPSS 0.91%
Does this matter?
Lower severity and a low EPSS score (0.91%). Track it; it rarely justifies an emergency change on its own.
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.
- CVSS 3.1
- 4.3 MEDIUMCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
- EPSS
- 0.91% probability · 58th percentile
- CISA KEV
- Not listed
- Weakness
- CWE-200
- Affected
- otrs/otrs
- Source
- cve@mitre.org
References
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
- https://otrs.com/release-notes/otrs-security-advisory-2019-11/Vendor Advisory
- https://www.otrs.com/category/release-and-security-notes-en/Vendor Advisory
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
- https://otrs.com/release-notes/otrs-security-advisory-2019-11/Vendor Advisory
- https://www.otrs.com/category/release-and-security-notes-en/Vendor Advisory
Source: NVD record, EPSS from FIRST.org, KEV from CISA. Refreshed daily.