{"id":"CVE-2019-13457","url":"https://www.cyber-defence.io/tools/cve/CVE-2019-13457","generatedAt":"2026-10-28T23:58:36.774Z","title":"A customer user can use the search results to disclose information from their \"company\" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.","description":"An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their \"company\" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.","published":"2020-03-10T18:15:12.000Z","lastModified":"2026-06-17T02:16:47.000Z","status":"Modified","sourceIdentifier":"cve@mitre.org","cvss":{"version":"3.1","score":4.3,"severity":"MEDIUM","vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N"},"cwe":["CWE-200"],"affected":["otrs/otrs"],"epss":{"score":0.00907,"percentile":0.59728,"date":"2026-10-27","history":[]},"kev":{"listed":false},"exploits":{"count":0,"verified":false,"firstPublished":null,"source":"Exploit-DB (https://gitlab.com/exploit-database/exploitdb)","entries":[]},"verdict":{"level":"low","text":"Lower severity and a low EPSS score (0.91%). Track it; it rarely justifies an emergency change on its own."},"changes":[],"references":[{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html","tags":["Broken Link"],"source":"cve@mitre.org"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html","tags":["Broken Link"],"source":"cve@mitre.org"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html","tags":["Broken Link"],"source":"cve@mitre.org"},{"url":"https://otrs.com/release-notes/otrs-security-advisory-2019-11/","tags":["Vendor Advisory"],"source":"cve@mitre.org"},{"url":"https://www.otrs.com/category/release-and-security-notes-en/","tags":["Vendor Advisory"],"source":"cve@mitre.org"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html","tags":["Broken Link"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html","tags":["Broken Link"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html","tags":["Broken Link"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"https://otrs.com/release-notes/otrs-security-advisory-2019-11/","tags":["Vendor Advisory"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"https://www.otrs.com/category/release-and-security-notes-en/","tags":["Vendor Advisory"],"source":"af854a3a-2127-422b-91ae-364da2661108"}],"sources":{"nvd":"https://nvd.nist.gov/vuln/detail/CVE-2019-13457","epss":"https://www.first.org/epss/","kev":"https://www.cisa.gov/known-exploited-vulnerabilities-catalog","exploitdb":"https://www.exploit-db.com/"},"licence":"CC BY 4.0 — link back to the CVE Explorer if you publish the results; upstream data remains subject to its own terms."}