CVE-2019-12497
In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
Does this matter?
Lower severity and a low EPSS score (1.80%). Track it; it rarely justifies an emergency change on its own.
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
- CVSS 3.1
- 5.3 MEDIUMCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
- EPSS
- 1.80% probability · 78th percentile
- Public exploits
- None in Exploit-DB
- CISA KEV
- Not listed
- Weakness
- CWE-200
- Affected
- otrs/otrs · debian/debian linux
- Source
- cve@mitre.org
EPSS 1.8% since 27 October 2026; no change recorded yet. Points are recorded when the score first appears and whenever it moves by a percentage point or more.
References
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
- https://community.otrs.com/category/security-advisories-en/Vendor Advisory
- https://lists.debian.org/debian-lts-announce/2019/06/msg00004.htmlMailing List, Third Party Advisory
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
- https://community.otrs.com/category/security-advisories-en/Vendor Advisory
- https://lists.debian.org/debian-lts-announce/2019/06/msg00004.htmlMailing List, Third Party Advisory
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
Source: NVD record, EPSS from FIRST.org, KEV from CISA, exploits from Exploit-DB. Refreshed daily. Download this record as JSON.