VulnerabilityModified
CVE-2019-12497
In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
MEDIUM 5.3EPSS 1.80%
Does this matter?
Lower severity and a low EPSS score (1.80%). Track it; it rarely justifies an emergency change on its own.
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
- CVSS 3.1
- 5.3 MEDIUMCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
- EPSS
- 1.80% probability · 77th percentile
- CISA KEV
- Not listed
- Weakness
- CWE-200
- Affected
- otrs/otrs · debian/debian linux
- Source
- cve@mitre.org
References
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
- https://community.otrs.com/category/security-advisories-en/Vendor Advisory
- https://lists.debian.org/debian-lts-announce/2019/06/msg00004.htmlMailing List, Third Party Advisory
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
- https://community.otrs.com/category/security-advisories-en/Vendor Advisory
- https://lists.debian.org/debian-lts-announce/2019/06/msg00004.htmlMailing List, Third Party Advisory
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
Source: NVD record, EPSS from FIRST.org, KEV from CISA. Refreshed daily.