{"id":"CVE-2019-12497","url":"https://www.cyber-defence.io/tools/cve/CVE-2019-12497","generatedAt":"2026-10-29T00:07:58.026Z","title":"In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.","description":"An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.","published":"2019-06-17T17:15:11.000Z","lastModified":"2026-06-17T02:14:46.000Z","status":"Modified","sourceIdentifier":"cve@mitre.org","cvss":{"version":"3.1","score":5.3,"severity":"MEDIUM","vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N"},"cwe":["CWE-200"],"affected":["otrs/otrs","debian/debian linux"],"epss":{"score":0.01803,"percentile":0.78412,"date":"2026-10-27","history":[]},"kev":{"listed":false},"exploits":{"count":0,"verified":false,"firstPublished":null,"source":"Exploit-DB (https://gitlab.com/exploit-database/exploitdb)","entries":[]},"verdict":{"level":"low","text":"Lower severity and a low EPSS score (1.80%). Track it; it rarely justifies an emergency change on its own."},"changes":[],"references":[{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html","tags":["Broken Link"],"source":"cve@mitre.org"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html","tags":["Broken Link"],"source":"cve@mitre.org"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html","tags":["Broken Link"],"source":"cve@mitre.org"},{"url":"https://community.otrs.com/category/security-advisories-en/","tags":["Vendor Advisory"],"source":"cve@mitre.org"},{"url":"https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html","tags":["Mailing List","Third Party Advisory"],"source":"cve@mitre.org"},{"url":"https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html","source":"cve@mitre.org"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html","tags":["Broken Link"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html","tags":["Broken Link"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html","tags":["Broken Link"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"https://community.otrs.com/category/security-advisories-en/","tags":["Vendor Advisory"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html","tags":["Mailing List","Third Party Advisory"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html","source":"af854a3a-2127-422b-91ae-364da2661108"}],"sources":{"nvd":"https://nvd.nist.gov/vuln/detail/CVE-2019-12497","epss":"https://www.first.org/epss/","kev":"https://www.cisa.gov/known-exploited-vulnerabilities-catalog","exploitdb":"https://www.exploit-db.com/"},"licence":"CC BY 4.0 — link back to the CVE Explorer if you publish the results; upstream data remains subject to its own terms."}