VulnerabilityModified
CVE-2018-20800
An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13.
MEDIUM 6.5EPSS 0.99%
Does this matter?
Lower severity and a low EPSS score (0.99%). Track it; it rarely justifies an emergency change on its own.
Description
An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
- CVSS 3.0
- 6.5 MEDIUMCVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N
- EPSS
- 0.99% probability · 61th percentile
- CISA KEV
- Not listed
- Weakness
- CWE-20
- Affected
- otrs/otrs
- Source
- cve@mitre.org
References
- https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-frameworkMitigation, Patch, Vendor Advisory
- https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-frameworkMitigation, Patch, Vendor Advisory
Source: NVD record, EPSS from FIRST.org, KEV from CISA. Refreshed daily.