{"id":"CVE-2018-20800","url":"https://www.cyber-defence.io/tools/cve/CVE-2018-20800","generatedAt":"2026-10-29T01:43:30.498Z","title":"An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13.","description":"An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.","published":"2019-03-13T22:29:00.000Z","lastModified":"2026-06-17T01:53:30.000Z","status":"Modified","sourceIdentifier":"cve@mitre.org","cvss":{"version":"3.0","score":6.5,"severity":"MEDIUM","vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N"},"cwe":["CWE-20"],"affected":["otrs/otrs"],"epss":{"score":0.0099,"percentile":0.62336,"date":"2026-10-27","history":[]},"kev":{"listed":false},"exploits":{"count":0,"verified":false,"firstPublished":null,"source":"Exploit-DB (https://gitlab.com/exploit-database/exploitdb)","entries":[]},"verdict":{"level":"low","text":"Lower severity and a low EPSS score (0.99%). Track it; it rarely justifies an emergency change on its own."},"changes":[],"references":[{"url":"https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework","tags":["Mitigation","Patch","Vendor Advisory"],"source":"cve@mitre.org"},{"url":"https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework","tags":["Mitigation","Patch","Vendor Advisory"],"source":"af854a3a-2127-422b-91ae-364da2661108"}],"sources":{"nvd":"https://nvd.nist.gov/vuln/detail/CVE-2018-20800","epss":"https://www.first.org/epss/","kev":"https://www.cisa.gov/known-exploited-vulnerabilities-catalog","exploitdb":"https://www.exploit-db.com/"},"licence":"CC BY 4.0 — link back to the CVE Explorer if you publish the results; upstream data remains subject to its own terms."}