CVE-2018-19141
Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.
Does this matter?
Lower severity and a low EPSS score (0.67%). Track it; it rarely justifies an emergency change on its own.
Description
Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.
- CVSS 3.0
- 4.8 MEDIUMCVSS:3.0/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N
- EPSS
- 0.67% probability · 52th percentile
- Public exploits
- None in Exploit-DB
- CISA KEV
- Not listed
- Weakness
- CWE-79
- Affected
- otrs/open ticket request system · debian/debian linux
- Source
- cve@mitre.org
EPSS 0.7% since 27 October 2026; no change recorded yet. Points are recorded when the score first appears and whenever it moves by a percentage point or more.
References
- https://community.otrs.com/security-advisory-2018-09-security-update-for-otrs-framework/Patch, Vendor Advisory
- https://lists.debian.org/debian-lts-announce/2018/11/msg00028.htmlMailing List, Third Party Advisory
- https://community.otrs.com/security-advisory-2018-09-security-update-for-otrs-framework/Patch, Vendor Advisory
- https://lists.debian.org/debian-lts-announce/2018/11/msg00028.htmlMailing List, Third Party Advisory
Source: NVD record, EPSS from FIRST.org, KEV from CISA, exploits from Exploit-DB. Refreshed daily. Download this record as JSON.