{"id":"CVE-2018-19141","url":"https://www.cyber-defence.io/tools/cve/CVE-2018-19141","generatedAt":"2026-10-28T21:31:31.131Z","title":"Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.","description":"Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.","published":"2018-11-11T05:29:00.000Z","lastModified":"2026-06-17T01:48:52.000Z","status":"Modified","sourceIdentifier":"cve@mitre.org","cvss":{"version":"3.0","score":4.8,"severity":"MEDIUM","vector":"CVSS:3.0/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N"},"cwe":["CWE-79"],"affected":["otrs/open ticket request system","debian/debian linux"],"epss":{"score":0.0067,"percentile":0.51787,"date":"2026-10-27","history":[]},"kev":{"listed":false},"exploits":{"count":0,"verified":false,"firstPublished":null,"source":"Exploit-DB (https://gitlab.com/exploit-database/exploitdb)","entries":[]},"verdict":{"level":"low","text":"Lower severity and a low EPSS score (0.67%). Track it; it rarely justifies an emergency change on its own."},"changes":[],"references":[{"url":"https://community.otrs.com/security-advisory-2018-09-security-update-for-otrs-framework/","tags":["Patch","Vendor Advisory"],"source":"cve@mitre.org"},{"url":"https://lists.debian.org/debian-lts-announce/2018/11/msg00028.html","tags":["Mailing List","Third Party Advisory"],"source":"cve@mitre.org"},{"url":"https://community.otrs.com/security-advisory-2018-09-security-update-for-otrs-framework/","tags":["Patch","Vendor Advisory"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"https://lists.debian.org/debian-lts-announce/2018/11/msg00028.html","tags":["Mailing List","Third Party Advisory"],"source":"af854a3a-2127-422b-91ae-364da2661108"}],"sources":{"nvd":"https://nvd.nist.gov/vuln/detail/CVE-2018-19141","epss":"https://www.first.org/epss/","kev":"https://www.cisa.gov/known-exploited-vulnerabilities-catalog","exploitdb":"https://www.exploit-db.com/"},"licence":"CC BY 4.0 — link back to the CVE Explorer if you publish the results; upstream data remains subject to its own terms."}