CVE-2018-14593
An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.
Does this matter?
High impact if exploited, but EPSS currently rates exploitation as unlikely (1.90%). Schedule it in the normal patch cycle and watch for a rise in EPSS or a public exploit.
Description
An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.
- CVSS 3.0
- 8.8 HIGHCVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
- EPSS
- 1.90% probability · 80th percentile
- Public exploits
- None in Exploit-DB
- CISA KEV
- Not listed
- Affected
- otrs/open ticket request system · debian/debian linux
- Source
- cve@mitre.org
EPSS 1.9% since 27 October 2026; no change recorded yet. Points are recorded when the score first appears and whenever it moves by a percentage point or more.
References
- https://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/?lang=deVendor Advisory
- https://lists.debian.org/debian-lts-announce/2018/08/msg00021.htmlMailing List, Third Party Advisory
- https://www.debian.org/security/2018/dsa-4317Third Party Advisory
- https://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/?lang=deVendor Advisory
- https://lists.debian.org/debian-lts-announce/2018/08/msg00021.htmlMailing List, Third Party Advisory
- https://www.debian.org/security/2018/dsa-4317Third Party Advisory
Source: NVD record, EPSS from FIRST.org, KEV from CISA, exploits from Exploit-DB. Refreshed daily. Download this record as JSON.