CVE-2017-16854
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
Does this matter?
Lower severity and a low EPSS score (1.49%). Track it; it rarely justifies an emergency change on its own.
Description
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
- CVSS 3.0
- 6.5 MEDIUMCVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
- EPSS
- 1.49% probability · 74th percentile
- Public exploits
- None in Exploit-DB
- CISA KEV
- Not listed
- Weakness
- CWE-200
- Affected
- otrs/otrs · debian/debian linux
- Source
- cve@mitre.org
EPSS 1.5% since 27 October 2026; no change recorded yet. Points are recorded when the score first appears and whenever it moves by a percentage point or more.
References
- https://lists.debian.org/debian-lts-announce/2017/12/msg00015.htmlMailing List, Third Party Advisory
- https://www.debian.org/security/2017/dsa-4066Third Party Advisory
- https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/Broken Link
- https://lists.debian.org/debian-lts-announce/2017/12/msg00015.htmlMailing List, Third Party Advisory
- https://www.debian.org/security/2017/dsa-4066Third Party Advisory
- https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/Broken Link
Source: NVD record, EPSS from FIRST.org, KEV from CISA, exploits from Exploit-DB. Refreshed daily. Download this record as JSON.