{"id":"CVE-2017-16854","url":"https://www.cyber-defence.io/tools/cve/CVE-2017-16854","generatedAt":"2026-10-29T02:05:00.434Z","title":"In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.","description":"In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.","published":"2017-12-08T17:29:00.000Z","lastModified":"2026-06-17T01:10:02.000Z","status":"Modified","sourceIdentifier":"cve@mitre.org","cvss":{"version":"3.0","score":6.5,"severity":"MEDIUM","vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N"},"cwe":["CWE-200"],"affected":["otrs/otrs","debian/debian linux"],"epss":{"score":0.0149,"percentile":0.7396,"date":"2026-10-27","history":[]},"kev":{"listed":false},"exploits":{"count":0,"verified":false,"firstPublished":null,"source":"Exploit-DB (https://gitlab.com/exploit-database/exploitdb)","entries":[]},"verdict":{"level":"low","text":"Lower severity and a low EPSS score (1.49%). Track it; it rarely justifies an emergency change on its own."},"changes":[],"references":[{"url":"https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html","tags":["Mailing List","Third Party Advisory"],"source":"cve@mitre.org"},{"url":"https://www.debian.org/security/2017/dsa-4066","tags":["Third Party Advisory"],"source":"cve@mitre.org"},{"url":"https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/","tags":["Broken Link"],"source":"cve@mitre.org"},{"url":"https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html","tags":["Mailing List","Third Party Advisory"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"https://www.debian.org/security/2017/dsa-4066","tags":["Third Party Advisory"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/","tags":["Broken Link"],"source":"af854a3a-2127-422b-91ae-364da2661108"}],"sources":{"nvd":"https://nvd.nist.gov/vuln/detail/CVE-2017-16854","epss":"https://www.first.org/epss/","kev":"https://www.cisa.gov/known-exploited-vulnerabilities-catalog","exploitdb":"https://www.exploit-db.com/"},"licence":"CC BY 4.0 — link back to the CVE Explorer if you publish the results; upstream data remains subject to its own terms."}