CVE-2026-84462
Prior to 7.1.2, a security filter that protects Zammad's AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent's fields.
Does this matter?
High impact if exploited, but EPSS currently rates exploitation as unlikely (0.28%). Schedule it in the normal patch cycle and watch for a rise in EPSS or a public exploit.
Description
Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad's AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent's fields. An administrator with permission to create or edit AI Agents could exploit this to run arbitrary commands on the server that hosts Zammad, potentially reading, modifying, or destroying all data stored on that server. No interaction from other users is needed; the malicious code runs automatically the next time the affected AI Agent processes a ticket. This issue is fixed in version 7.1.2.
- CVSS 4.0
- 8.6 HIGHCVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/M
- EPSS
- 0.28% probability · 20th percentile
- Public exploits
- None in Exploit-DB
- CISA KEV
- Not listed
- Weakness
- CWE-20, CWE-94, CWE-1336
- Source
- security-advisories@github.com
EPSS moved from 0.3% on 26 September 2026 to 0.3% on 26 October 2026.
References
Source: NVD record, EPSS from FIRST.org, KEV from CISA, exploits from Exploit-DB. Refreshed daily. Download this record as JSON.