CVE-2026-53591
Prior to version 1.8.223, an unauthenticated attacker can inject messages into any existing support conversation by sending a single email to the helpdesk's public address with a crafted `In-Reply-To` header.
Does this matter?
High impact if exploited, but EPSS currently rates exploitation as unlikely (0.27%). Schedule it in the normal patch cycle and watch for a rise in EPSS or a public exploit.
Description
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.223, an unauthenticated attacker can inject messages into any existing support conversation by sending a single email to the helpdesk's public address with a crafted `In-Reply-To` header. No credentials, tokens, or prior access are required. The injected message is rendered in the agent UI as a legitimate customer reply, the conversation is automatically reopened, and the `last_reply_from` field is set to the attacker's identity. Version 1.8.223 contains a fix.
- CVSS 3.1
- 8.6 HIGHCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:H/A:L
- EPSS
- 0.27% probability · 18th percentile
- Public exploits
- None in Exploit-DB
- CISA KEV
- Not listed
- Weakness
- CWE-287
- Source
- security-advisories@github.com
EPSS 0.3% since 27 October 2026; no change recorded yet. Points are recorded when the score first appears and whenever it moves by a percentage point or more.
References
Source: NVD record, EPSS from FIRST.org, KEV from CISA, exploits from Exploit-DB. Refreshed daily. Download this record as JSON.