VulnerabilityAnalyzed
CVE-2026-48189
An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups.
MEDIUM 5.7EPSS 0.20%
Does this matter?
Lower severity and a low EPSS score (0.20%). Track it; it rarely justifies an emergency change on its own.
Description
An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and CustomerGroupSupport has to be used to be affected. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X
- CVSS 3.1
- 5.7 MEDIUMCVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
- EPSS
- 0.20% probability · 10th percentile
- CISA KEV
- Not listed
- Weakness
- CWE-200
- Affected
- otrs/otrs
- Source
- security@otrs.com
References
Source: NVD record, EPSS from FIRST.org, KEV from CISA. Refreshed daily.