SOC status:Duty analyst on shift

UK Cyber Defence
VulnerabilityDeferred

CVE-2026-2511

The JS Help Desk – AI-Powered Support & Ticketing System plugin for WordPress is vulnerable to SQL Injection via the `multiformid` parameter in the `storeTickets()` function in all versions up to, and including, 3.0.4.

HIGH 7.5EPSS 0.32%

Does this matter?

High impact if exploited, but EPSS currently rates exploitation as unlikely (0.32%). Schedule it in the normal patch cycle and watch for a rise in EPSS or a public exploit.

Description

The JS Help Desk – AI-Powered Support & Ticketing System plugin for WordPress is vulnerable to SQL Injection via the `multiformid` parameter in the `storeTickets()` function in all versions up to, and including, 3.0.4. This is due to the user-supplied `multiformid` value being passed to `esc_sql()` without enclosing the result in quotes in the SQL query, rendering the escaping ineffective against payloads that do not contain quote characters. This makes it possible for unauthenticated attackers to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database.

CVSS 3.1
7.5 HIGHCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
EPSS
0.32% probability · 24th percentile
Public exploits
None in Exploit-DB
CISA KEV
Not listed
Weakness
CWE-89
Source
security@wordfence.com
EPSS trend
0%3%5%26 October 2026: 0.32%26 October 202626 October 2026

EPSS 0.3% since 26 October 2026; no change recorded yet. Points are recorded when the score first appears and whenever it moves by a percentage point or more.

Source: NVD record, EPSS from FIRST.org, KEV from CISA, exploits from Exploit-DB. Refreshed daily. Download this record as JSON.