CVE-2025-2493
Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd.
Does this matter?
High impact if exploited, but EPSS currently rates exploitation as unlikely (0.54%). Schedule it in the normal patch cycle and watch for a rise in EPSS or a public exploit.
Description
Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate beyond the intended directory. This can allow unauthorised access to sensitive files outside the expected scope, posing a security risk.
- CVSS 4.0
- 8.7 HIGHCVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/M
- EPSS
- 0.54% probability · 45th percentile
- Public exploits
- None in Exploit-DB
- CISA KEV
- Not listed
- Weakness
- CWE-22
- Affected
- sytel/softdial contact center
- Source
- cve-coordination@incibe.es
EPSS 0.5% since 26 October 2026; no change recorded yet. Points are recorded when the score first appears and whenever it moves by a percentage point or more.
References
Source: NVD record, EPSS from FIRST.org, KEV from CISA, exploits from Exploit-DB. Refreshed daily. Download this record as JSON.