CVE-2025-13534
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2.
Does this matter?
High impact if exploited, but EPSS currently rates exploitation as unlikely (0.27%). Schedule it in the normal patch cycle and watch for a rise in EPSS or a public exploit.
Description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.
- CVSS 3.1
- 8.8 HIGHCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
- EPSS
- 0.27% probability · 19th percentile
- CISA KEV
- Not listed
- Weakness
- CWE-269
- Affected
- elula/wsdesk
- Source
- security@wordfence.com
References
- https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/tags/3.3.2/includes/class-crm-ajax-functions-two.php#L9Product
- https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-two.php#L9Product
- https://plugins.trac.wordpress.org/browser/stm-gallery/trunk/stmgallery_v.0.9.php#L121Broken Link
- https://www.wordfence.com/threat-intel/vulnerabilities/id/3541794b-7c8a-42f8-9688-7f3dbbb08e58?source=cveProduct, Third Party Advisory
Source: NVD record, EPSS from FIRST.org, KEV from CISA. Refreshed daily.