CVE-2024-57727
SimpleHelp Path Traversal Vulnerability
Does this matter?
Known to be exploited in the wild (CISA KEV, CISA remediation deadline 6 March 2025). Treat as an emergency change: patch or isolate now, then hunt for prior compromise.
Description
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
- CVSS 3.1
- 7.5 HIGHCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
- EPSS
- 96.83% probability · 100th percentile
- Public exploits
- None in Exploit-DB
- CISA KEV
- Listed 13 February 2025 · due 6 March 2025 · used in ransomware campaigns
- Weakness
- CWE-22
- Affected
- simple-help/simplehelp
- Source
- cve@mitre.org
EPSS moved from 96.6% on 24 September 2026 to 96.8% on 30 October 2026. The dashed line is the ten per cent mark our analysts treat as “patch before the next change window”.
CISA notes
Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable. https://simple-help.com/kb---security-vulnerabilities-01-2025 ; Additional CISA Mitigation Instructions: https://www.cisa.gov/news-events/cybersecurity-advisories/aa25-163a ; https://nvd.nist.gov/vuln/detail/CVE-2024-57727
References
- https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlierRelease Notes
- https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/Third Party Advisory
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727US Government Resource
Source: NVD record, EPSS from FIRST.org, KEV from CISA, exploits from Exploit-DB. Refreshed daily. Download this record as JSON.