CVE-2024-23794
An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation.
Does this matter?
High impact if exploited, but EPSS currently rates exploitation as unlikely (0.27%). Schedule it in the normal patch cycle and watch for a rise in EPSS or a public exploit.
Description
An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: * 8.0.X * 2023.X * from 2024.X through 2024.4.x
- CVSS 3.1
- 7.5 HIGHCVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H
- EPSS
- 0.27% probability · 19th percentile
- CISA KEV
- Not listed
- Weakness
- CWE-266
- Affected
- otrs/otrs
- Source
- security@otrs.com
References
Source: NVD record, EPSS from FIRST.org, KEV from CISA. Refreshed daily.