CVE-2023-5421
An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration…
Does this matter?
Lower severity and a low EPSS score (0.37%). Track it; it rarely justifies an emergency change on its own.
Description
An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
- CVSS 3.1
- 5.5 MEDIUMCVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:C/C:L/I:L/A:N
- EPSS
- 0.37% probability · 31th percentile
- CISA KEV
- Not listed
- Weakness
- CWE-20, CWE-79
- Affected
- otrs/otrs
- Source
- security@otrs.com
References
Source: NVD record, EPSS from FIRST.org, KEV from CISA. Refreshed daily.