VulnerabilityModified
CVE-2021-36097
Agents are able to lock the ticket without the "Owner" permission.
MEDIUM 4.3EPSS 0.52%
Does this matter?
Lower severity and a low EPSS score (0.52%). Track it; it rarely justifies an emergency change on its own.
Description
Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
- CVSS 3.1
- 4.3 MEDIUMCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
- EPSS
- 0.52% probability · 43th percentile
- CISA KEV
- Not listed
- Weakness
- CWE-266
- Affected
- otrs/otrs
- Source
- security@otrs.com
References
- https://otrs.com/release-notes/otrs-security-advisory-2021-20/Release Notes, Vendor Advisory
- https://otrs.com/release-notes/otrs-security-advisory-2021-20/Release Notes, Vendor Advisory
Source: NVD record, EPSS from FIRST.org, KEV from CISA. Refreshed daily.