SOC status:Duty analyst on shift

UK Cyber Defence
VulnerabilityModified

CVE-2021-21443

Agents are able to list customer user emails without required permissions in the bulk action screen.

MEDIUM 4.3EPSS 0.82%

Does this matter?

Lower severity and a low EPSS score (0.82%). Track it; it rarely justifies an emergency change on its own.

Description

Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.

CVSS 3.1
4.3 MEDIUMCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
EPSS
0.82% probability · 55th percentile
CISA KEV
Not listed
Weakness
CWE-200
Affected
otrs/otrs
Source
security@otrs.com

Source: NVD record, EPSS from FIRST.org, KEV from CISA. Refreshed daily.