VulnerabilityModified

CVE-2021-21435

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface.

MEDIUM 6.5EPSS 1.27%

Does this matter?

Lower severity and a low EPSS score (1.27%). Track it; it rarely justifies an emergency change on its own.

Description

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

CVSS 3.1: 6.5 MEDIUMCVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N
EPSS: 1.27% probability · 68th percentile
CISA KEV: Not listed
Weakness: CWE-200
Affected: otrs/otrs
Source: security@otrs.com

References

https://otrs.com/release-notes/otrs-security-advisory-2021-02/Vendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2021-02/Vendor Advisory

Source: NVD record, EPSS from FIRST.org, KEV from CISA. Refreshed daily.