VulnerabilityModified
CVE-2020-1778
When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid.
MEDIUM 4.3EPSS 0.65%
Does this matter?
Lower severity and a low EPSS score (0.65%). Track it; it rarely justifies an emergency change on its own.
Description
When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid. This issue affects OTRS; 8.0.9 and prior versions.
- CVSS 3.1
- 4.3 MEDIUMCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
- EPSS
- 0.65% probability · 49th percentile
- CISA KEV
- Not listed
- Weakness
- CWE-287
- Affected
- otrs/otrs
- Source
- security@otrs.com
References
- https://otrs.com/release-notes/otrs-security-advisory-2020-16/Release Notes, Vendor Advisory
- https://otrs.com/release-notes/otrs-security-advisory-2020-16/Release Notes, Vendor Advisory
Source: NVD record, EPSS from FIRST.org, KEV from CISA. Refreshed daily.