VulnerabilityModified
CVE-2020-1777
Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names.
MEDIUM 5.3EPSS 0.84%
Does this matter?
Lower severity and a low EPSS score (0.84%). Track it; it rarely justifies an emergency change on its own.
Description
Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.
- CVSS 3.1
- 5.3 MEDIUMCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
- EPSS
- 0.84% probability · 56th percentile
- CISA KEV
- Not listed
- Weakness
- CWE-200
- Affected
- otrs/otrs
- Source
- security@otrs.com
References
Source: NVD record, EPSS from FIRST.org, KEV from CISA. Refreshed daily.