CVE-2020-1776
When an agent user is renamed or set to invalid the session belonging to the user is keept active.
Does this matter?
Lower severity and a low EPSS score (0.92%). Track it; it rarely justifies an emergency change on its own.
Description
When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions.
- CVSS 3.1
- 4.3 MEDIUMCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
- EPSS
- 0.92% probability · 60th percentile
- Public exploits
- None in Exploit-DB
- CISA KEV
- Not listed
- Weakness
- CWE-613
- Affected
- otrs/otrs
- Source
- security@otrs.com
EPSS 0.9% since 27 October 2026; no change recorded yet. Points are recorded when the score first appears and whenever it moves by a percentage point or more.
References
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
- https://otrs.com/release-notes/otrs-security-advisory-2020-13/Patch, Vendor Advisory
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
- https://otrs.com/release-notes/otrs-security-advisory-2020-13/Patch, Vendor Advisory
Source: NVD record, EPSS from FIRST.org, KEV from CISA, exploits from Exploit-DB. Refreshed daily. Download this record as JSON.