CVE-2019-18179
An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
Does this matter?
Lower severity and a low EPSS score (1.59%). Track it; it rarely justifies an emergency change on its own.
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
- CVSS 3.1
- 4.3 MEDIUMCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
- EPSS
- 1.59% probability · 76th percentile
- Public exploits
- None in Exploit-DB
- CISA KEV
- Not listed
- Affected
- otrs/otrs · debian/debian linux · opensuse/backports sle · opensuse/leap
- Source
- cve@mitre.org
EPSS 1.6% since 26 October 2026; no change recorded yet. Points are recorded when the score first appears and whenever it moves by a percentage point or more.
References
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlMailing List, Third Party Advisory
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlMailing List, Third Party Advisory
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlMailing List, Third Party Advisory
- https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/Patch, Vendor Advisory
- https://lists.debian.org/debian-lts-announce/2020/01/msg00000.htmlMailing List, Third Party Advisory
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlMailing List, Third Party Advisory
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlMailing List, Third Party Advisory
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlMailing List, Third Party Advisory
- https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/Patch, Vendor Advisory
- https://lists.debian.org/debian-lts-announce/2020/01/msg00000.htmlMailing List, Third Party Advisory
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
Source: NVD record, EPSS from FIRST.org, KEV from CISA, exploits from Exploit-DB. Refreshed daily. Download this record as JSON.