CVE-2019-10065
An attacker who is logged into OTRS as a customer user can use the search result screens to disclose information from internal FAQ articles, a different vulnerability than CVE-2019-9753.
Does this matter?
Lower severity and a low EPSS score (0.77%). Track it; it rarely justifies an emergency change on its own.
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0 through 7.0.6. An attacker who is logged into OTRS as a customer user can use the search result screens to disclose information from internal FAQ articles, a different vulnerability than CVE-2019-9753.
- CVSS 3.1
- 4.3 MEDIUMCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
- EPSS
- 0.77% probability · 55th percentile
- Public exploits
- None in Exploit-DB
- CISA KEV
- Not listed
- Affected
- otrs/otrs
- Source
- cve@mitre.org
EPSS 0.8% since 27 October 2026; no change recorded yet. Points are recorded when the score first appears and whenever it moves by a percentage point or more.
References
- https://community.otrs.com/category/release-and-security-notes-en/Release Notes, Vendor Advisory
- https://otrs.com/release-notes/otrs-security-advisory-2019-07/Vendor Advisory
- https://community.otrs.com/category/release-and-security-notes-en/Release Notes, Vendor Advisory
- https://otrs.com/release-notes/otrs-security-advisory-2019-07/Vendor Advisory
Source: NVD record, EPSS from FIRST.org, KEV from CISA, exploits from Exploit-DB. Refreshed daily. Download this record as JSON.