VulnerabilityModified

CVE-2018-16587

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system.

MEDIUM 6.5EPSS 1.75%

Does this matter?

Lower severity and a low EPSS score (1.75%). Track it; it rarely justifies an emergency change on its own.

Description

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.

CVSS 3.0: 6.5 MEDIUMCVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:H/A:N
EPSS: 1.75% probability · 77th percentile
CISA KEV: Not listed
Weakness: CWE-20
Affected: otrs/open ticket request system · debian/debian linux
Source: cve@mitre.org

References

https://community.otrs.com/security-advisory-2018-04-security-update-for-otrs-framework/Patch, Vendor Advisory
https://github.com/OTRS/otrs/commit/a4a1a01f84fac7ab032570ee50b660e2ebb15c01Patch
https://github.com/OTRS/otrs/commit/d8cae00b0f78c2a07bb10cedb817304139395843Patch
https://github.com/OTRS/otrs/commit/d9db0c6a15caafda7689320ecf61777993c33711Patch
https://lists.debian.org/debian-lts-announce/2018/09/msg00033.htmlMailing List, Third Party Advisory
https://www.debian.org/security/2018/dsa-4317Third Party Advisory
https://community.otrs.com/security-advisory-2018-04-security-update-for-otrs-framework/Patch, Vendor Advisory
https://github.com/OTRS/otrs/commit/a4a1a01f84fac7ab032570ee50b660e2ebb15c01Patch
https://github.com/OTRS/otrs/commit/d8cae00b0f78c2a07bb10cedb817304139395843Patch
https://github.com/OTRS/otrs/commit/d9db0c6a15caafda7689320ecf61777993c33711Patch
https://lists.debian.org/debian-lts-announce/2018/09/msg00033.htmlMailing List, Third Party Advisory
https://www.debian.org/security/2018/dsa-4317Third Party Advisory

Source: NVD record, EPSS from FIRST.org, KEV from CISA. Refreshed daily.