VulnerabilityModified
CVE-2018-16586
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system.
MEDIUM 4.3EPSS 1.49%
Does this matter?
Lower severity and a low EPSS score (1.49%). Track it; it rarely justifies an emergency change on its own.
Description
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.
- CVSS 3.0
- 4.3 MEDIUMCVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N
- EPSS
- 1.49% probability · 73th percentile
- CISA KEV
- Not listed
- Affected
- otrs/open ticket request system · debian/debian linux
- Source
- cve@mitre.org
References
- https://community.otrs.com/security-advisory-2018-05-security-update-for-otrs-framework/Patch, Vendor Advisory
- https://github.com/OTRS/otrs/commit/09e80c7752b0d9080688e4597c7495dd109e0963Patch
- https://github.com/OTRS/otrs/commit/a808859a75c59ae3b7568f5cc4708c53462aa4c7Patch
- https://github.com/OTRS/otrs/commit/baa92df09145b8ae2702a3a0e85d8ba55ec96302Patch
- https://lists.debian.org/debian-lts-announce/2018/09/msg00033.htmlMailing List, Third Party Advisory
- https://www.debian.org/security/2018/dsa-4317Third Party Advisory
- https://community.otrs.com/security-advisory-2018-05-security-update-for-otrs-framework/Patch, Vendor Advisory
- https://github.com/OTRS/otrs/commit/09e80c7752b0d9080688e4597c7495dd109e0963Patch
- https://github.com/OTRS/otrs/commit/a808859a75c59ae3b7568f5cc4708c53462aa4c7Patch
- https://github.com/OTRS/otrs/commit/baa92df09145b8ae2702a3a0e85d8ba55ec96302Patch
- https://lists.debian.org/debian-lts-announce/2018/09/msg00033.htmlMailing List, Third Party Advisory
- https://www.debian.org/security/2018/dsa-4317Third Party Advisory
Source: NVD record, EPSS from FIRST.org, KEV from CISA. Refreshed daily.