CVE-2017-9324
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access.
Does this matter?
High impact if exploited, but EPSS currently rates exploitation as unlikely (2.35%). Schedule it in the normal patch cycle and watch for a rise in EPSS or a public exploit.
Description
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
- CVSS 3.0
- 8.8 HIGHCVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
- EPSS
- 2.35% probability · 83th percentile
- CISA KEV
- Not listed
- Weakness
- CWE-269
- Affected
- otrs/otrs · debian/debian linux
- Source
- cve@mitre.org
References
- http://www.debian.org/security/2017/dsa-3876Third Party Advisory
- https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.htmlMailing List, Third Party Advisory, VDB Entry
- https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/Vendor Advisory
- http://www.debian.org/security/2017/dsa-3876Third Party Advisory
- https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.htmlMailing List, Third Party Advisory, VDB Entry
- https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/Vendor Advisory
Source: NVD record, EPSS from FIRST.org, KEV from CISA. Refreshed daily.