CVE-2010-4767
Open Ticket Request System (OTRS) before 2.3.6 does not properly handle e-mail messages in which the From line contains UTF-8 characters associated with diacritical marks and an invalid charset, which allows remote attackers to cause a denial of service…
Does this matter?
Lower severity and a low EPSS score (1.69%). Track it; it rarely justifies an emergency change on its own.
Description
Open Ticket Request System (OTRS) before 2.3.6 does not properly handle e-mail messages in which the From line contains UTF-8 characters associated with diacritical marks and an invalid charset, which allows remote attackers to cause a denial of service (duplicate tickets and duplicate auto-responses) by sending a crafted message to a POP3 mailbox.
- CVSS 2.0
- 5.0 MEDIUMAV:N/AC:L/Au:N/C:N/I:N/A:P
- EPSS
- 1.69% probability · 77th percentile
- Public exploits
- None in Exploit-DB
- CISA KEV
- Not listed
- Weakness
- CWE-20
- Affected
- otrs/otrs
- Source
- cve@mitre.org
EPSS 1.7% since 26 October 2026; no change recorded yet. Points are recorded when the score first appears and whenever it moves by a percentage point or more.
References
Source: NVD record, EPSS from FIRST.org, KEV from CISA, exploits from Exploit-DB. Refreshed daily. Download this record as JSON.