{"id":"CVE-2020-1776","url":"https://www.cyber-defence.io/tools/cve/CVE-2020-1776","generatedAt":"2026-10-28T06:48:53.645Z","title":"When an agent user is renamed or set to invalid the session belonging to the user is keept active.","description":"When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions.","published":"2020-07-20T21:15:13.000Z","lastModified":"2026-06-17T03:02:23.000Z","status":"Modified","sourceIdentifier":"security@otrs.com","cvss":{"version":"3.1","score":4.3,"severity":"MEDIUM","vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N"},"cwe":["CWE-613"],"affected":["otrs/otrs"],"epss":{"score":0.00918,"percentile":0.60056,"date":"2026-10-27","history":[]},"kev":{"listed":false},"exploits":{"count":0,"verified":false,"firstPublished":null,"source":"Exploit-DB (https://gitlab.com/exploit-database/exploitdb)","entries":[]},"verdict":{"level":"low","text":"Lower severity and a low EPSS score (0.92%). Track it; it rarely justifies an emergency change on its own."},"changes":[],"references":[{"url":"https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html","source":"security@otrs.com"},{"url":"https://otrs.com/release-notes/otrs-security-advisory-2020-13/","tags":["Patch","Vendor Advisory"],"source":"security@otrs.com"},{"url":"https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html","source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"https://otrs.com/release-notes/otrs-security-advisory-2020-13/","tags":["Patch","Vendor Advisory"],"source":"af854a3a-2127-422b-91ae-364da2661108"}],"sources":{"nvd":"https://nvd.nist.gov/vuln/detail/CVE-2020-1776","epss":"https://www.first.org/epss/","kev":"https://www.cisa.gov/known-exploited-vulnerabilities-catalog","exploitdb":"https://www.exploit-db.com/"},"licence":"CC BY 4.0 — link back to the CVE Explorer if you publish the results; upstream data remains subject to its own terms."}