{"id":"CVE-2020-1771","url":"https://www.cyber-defence.io/tools/cve/CVE-2020-1771","generatedAt":"2026-10-27T22:25:01.342Z","title":"Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript).","description":"Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding. This issue affects: ((OTRS)) Community Edition: 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.","published":"2020-03-27T13:15:15.000Z","lastModified":"2026-06-17T03:02:22.000Z","status":"Modified","sourceIdentifier":"security@otrs.com","cvss":{"version":"3.1","score":5.4,"severity":"MEDIUM","vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N"},"cwe":["CWE-79"],"affected":["otrs/otrs"],"epss":{"score":0.01033,"percentile":0.63597,"date":"2026-10-26","history":[]},"kev":{"listed":false},"exploits":{"count":0,"verified":false,"firstPublished":null,"source":"Exploit-DB (https://gitlab.com/exploit-database/exploitdb)","entries":[]},"verdict":{"level":"low","text":"Lower severity and a low EPSS score (1.03%). Track it; it rarely justifies an emergency change on its own."},"changes":[],"references":[{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html","tags":["Broken Link"],"source":"security@otrs.com"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html","tags":["Broken Link"],"source":"security@otrs.com"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html","tags":["Broken Link"],"source":"security@otrs.com"},{"url":"https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html","source":"security@otrs.com"},{"url":"https://otrs.com/release-notes/otrs-security-advisory-2020-08/","tags":["Vendor Advisory"],"source":"security@otrs.com"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html","tags":["Broken Link"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html","tags":["Broken Link"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html","tags":["Broken Link"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html","source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"https://otrs.com/release-notes/otrs-security-advisory-2020-08/","tags":["Vendor Advisory"],"source":"af854a3a-2127-422b-91ae-364da2661108"}],"sources":{"nvd":"https://nvd.nist.gov/vuln/detail/CVE-2020-1771","epss":"https://www.first.org/epss/","kev":"https://www.cisa.gov/known-exploited-vulnerabilities-catalog","exploitdb":"https://www.exploit-db.com/"},"licence":"CC BY 4.0 — link back to the CVE Explorer if you publish the results; upstream data remains subject to its own terms."}