{"id":"CVE-2020-1768","url":"https://www.cyber-defence.io/tools/cve/CVE-2020-1768","generatedAt":"2026-10-28T01:51:52.655Z","title":"The external frontend system uses numerous background calls to the backend.","description":"The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.","published":"2020-02-07T16:15:11.000Z","lastModified":"2026-06-17T03:02:22.000Z","status":"Modified","sourceIdentifier":"security@otrs.com","cvss":{"version":"3.1","score":5.4,"severity":"MEDIUM","vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:L"},"cwe":["CWE-613"],"affected":["otrs/otrs"],"epss":{"score":0.00747,"percentile":0.54581,"date":"2026-10-26","history":[]},"kev":{"listed":false},"exploits":{"count":0,"verified":false,"firstPublished":null,"source":"Exploit-DB (https://gitlab.com/exploit-database/exploitdb)","entries":[]},"verdict":{"level":"low","text":"Lower severity and a low EPSS score (0.75%). Track it; it rarely justifies an emergency change on its own."},"changes":[],"references":[{"url":"https://otrs.com/release-notes/otrs-security-advisory-2020-04/","tags":["Vendor Advisory"],"source":"security@otrs.com"},{"url":"https://otrs.com/release-notes/otrs-security-advisory-2020-04/","tags":["Vendor Advisory"],"source":"af854a3a-2127-422b-91ae-364da2661108"}],"sources":{"nvd":"https://nvd.nist.gov/vuln/detail/CVE-2020-1768","epss":"https://www.first.org/epss/","kev":"https://www.cisa.gov/known-exploited-vulnerabilities-catalog","exploitdb":"https://www.exploit-db.com/"},"licence":"CC BY 4.0 — link back to the CVE Explorer if you publish the results; upstream data remains subject to its own terms."}