{"id":"CVE-2020-1767","url":"https://www.cyber-defence.io/tools/cve/CVE-2020-1767","generatedAt":"2026-10-28T04:17:40.158Z","title":"Agent A is able to save a draft (i.e. for customer reply).","description":"Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.","published":"2020-01-10T15:15:12.000Z","lastModified":"2026-06-17T03:02:22.000Z","status":"Modified","sourceIdentifier":"security@otrs.com","cvss":{"version":"3.1","score":4.3,"severity":"MEDIUM","vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N"},"cwe":[],"affected":["otrs/otrs","debian/debian linux"],"epss":{"score":0.01203,"percentile":0.68082,"date":"2026-10-27","history":[]},"kev":{"listed":false},"exploits":{"count":0,"verified":false,"firstPublished":null,"source":"Exploit-DB (https://gitlab.com/exploit-database/exploitdb)","entries":[]},"verdict":{"level":"low","text":"Lower severity and a low EPSS score (1.20%). Track it; it rarely justifies an emergency change on its own."},"changes":[],"references":[{"url":"https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html","tags":["Mailing List","Third Party Advisory"],"source":"security@otrs.com"},{"url":"https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html","source":"security@otrs.com"},{"url":"https://otrs.com/release-notes/otrs-security-advisory-2020-03/","tags":["Release Notes","Vendor Advisory"],"source":"security@otrs.com"},{"url":"https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html","tags":["Mailing List","Third Party Advisory"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html","source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"https://otrs.com/release-notes/otrs-security-advisory-2020-03/","tags":["Release Notes","Vendor Advisory"],"source":"af854a3a-2127-422b-91ae-364da2661108"}],"sources":{"nvd":"https://nvd.nist.gov/vuln/detail/CVE-2020-1767","epss":"https://www.first.org/epss/","kev":"https://www.cisa.gov/known-exploited-vulnerabilities-catalog","exploitdb":"https://www.exploit-db.com/"},"licence":"CC BY 4.0 — link back to the CVE Explorer if you publish the results; upstream data remains subject to its own terms."}