{"id":"CVE-2019-9752","url":"https://www.cyber-defence.io/tools/cve/CVE-2019-9752","generatedAt":"2026-10-27T23:36:20.997Z","title":"An attacker who is logged into OTRS as an agent or a customer user may upload a carefully crafted resource in order to cause execution of JavaScript in the context of OTRS.","description":"An issue was discovered in Open Ticket Request System (OTRS) 5.x before 5.0.34, 6.x before 6.0.16, and 7.x before 7.0.4. An attacker who is logged into OTRS as an agent or a customer user may upload a carefully crafted resource in order to cause execution of JavaScript in the context of OTRS. This is related to Content-type mishandling in Kernel/Modules/PictureUpload.pm.","published":"2019-03-13T22:29:01.000Z","lastModified":"2026-06-17T02:44:17.000Z","status":"Modified","sourceIdentifier":"cve@mitre.org","cvss":{"version":"3.1","score":5.4,"severity":"MEDIUM","vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N"},"cwe":["CWE-79"],"affected":["otrs/otrs","opensuse/backports sle","opensuse/leap"],"epss":{"score":0.01054,"percentile":0.64157,"date":"2026-10-26","history":[]},"kev":{"listed":false},"exploits":{"count":0,"verified":false,"firstPublished":null,"source":"Exploit-DB (https://gitlab.com/exploit-database/exploitdb)","entries":[]},"verdict":{"level":"low","text":"Lower severity and a low EPSS score (1.05%). Track it; it rarely justifies an emergency change on its own."},"changes":[],"references":[{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html","tags":["Mailing List","Third Party Advisory"],"source":"cve@mitre.org"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html","tags":["Mailing List","Third Party Advisory"],"source":"cve@mitre.org"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html","tags":["Mailing List","Third Party Advisory"],"source":"cve@mitre.org"},{"url":"https://community.otrs.com/security-advisory-2019-01-security-update-for-otrs-framework","tags":["Patch","Vendor Advisory"],"source":"cve@mitre.org"},{"url":"https://lists.debian.org/debian-lts-announce/2019/03/msg00023.html","tags":["Mailing List","Third Party Advisory"],"source":"cve@mitre.org"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html","tags":["Mailing List","Third Party Advisory"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html","tags":["Mailing List","Third Party Advisory"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html","tags":["Mailing List","Third Party Advisory"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"https://community.otrs.com/security-advisory-2019-01-security-update-for-otrs-framework","tags":["Patch","Vendor Advisory"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"https://lists.debian.org/debian-lts-announce/2019/03/msg00023.html","tags":["Mailing List","Third Party Advisory"],"source":"af854a3a-2127-422b-91ae-364da2661108"}],"sources":{"nvd":"https://nvd.nist.gov/vuln/detail/CVE-2019-9752","epss":"https://www.first.org/epss/","kev":"https://www.cisa.gov/known-exploited-vulnerabilities-catalog","exploitdb":"https://www.exploit-db.com/"},"licence":"CC BY 4.0 — link back to the CVE Explorer if you publish the results; upstream data remains subject to its own terms."}