{"id":"CVE-2019-13458","url":"https://www.cyber-defence.io/tools/cve/CVE-2019-13458","generatedAt":"2026-10-28T21:28:45.062Z","title":"An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS notification tags in templates in order to disclose hashed user passwords.","description":"An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, and Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS notification tags in templates in order to disclose hashed user passwords.","published":"2019-08-21T14:15:11.000Z","lastModified":"2026-06-17T02:16:47.000Z","status":"Modified","sourceIdentifier":"cve@mitre.org","cvss":{"version":"3.1","score":6.5,"severity":"MEDIUM","vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N"},"cwe":[],"affected":["otrs/otrs","debian/debian linux"],"epss":{"score":0.01546,"percentile":0.74866,"date":"2026-10-27","history":[]},"kev":{"listed":false},"exploits":{"count":0,"verified":false,"firstPublished":null,"source":"Exploit-DB (https://gitlab.com/exploit-database/exploitdb)","entries":[]},"verdict":{"level":"low","text":"Lower severity and a low EPSS score (1.55%). Track it; it rarely justifies an emergency change on its own."},"changes":[],"references":[{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html","tags":["Broken Link"],"source":"cve@mitre.org"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html","tags":["Broken Link"],"source":"cve@mitre.org"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html","tags":["Broken Link"],"source":"cve@mitre.org"},{"url":"https://community.otrs.com/security-advisory-2019-12-security-update-for-otrs-framework/","tags":["Patch","Vendor Advisory"],"source":"cve@mitre.org"},{"url":"https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html","tags":["Mailing List","Third Party Advisory"],"source":"cve@mitre.org"},{"url":"https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html","source":"cve@mitre.org"},{"url":"https://www.otrs.com/category/release-and-security-notes-en/","tags":["Release Notes"],"source":"cve@mitre.org"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html","tags":["Broken Link"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html","tags":["Broken Link"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html","tags":["Broken Link"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"https://community.otrs.com/security-advisory-2019-12-security-update-for-otrs-framework/","tags":["Patch","Vendor Advisory"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html","tags":["Mailing List","Third Party Advisory"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html","source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"https://www.otrs.com/category/release-and-security-notes-en/","tags":["Release Notes"],"source":"af854a3a-2127-422b-91ae-364da2661108"}],"sources":{"nvd":"https://nvd.nist.gov/vuln/detail/CVE-2019-13458","epss":"https://www.first.org/epss/","kev":"https://www.cisa.gov/known-exploited-vulnerabilities-catalog","exploitdb":"https://www.exploit-db.com/"},"licence":"CC BY 4.0 — link back to the CVE Explorer if you publish the results; upstream data remains subject to its own terms."}