{"id":"CVE-2019-12746","url":"https://www.cyber-defence.io/tools/cve/CVE-2019-12746","generatedAt":"2026-10-29T00:42:25.358Z","title":"A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties.","description":"An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.","published":"2019-08-21T14:15:10.000Z","lastModified":"2026-06-17T02:15:22.000Z","status":"Modified","sourceIdentifier":"cve@mitre.org","cvss":{"version":"3.1","score":6.5,"severity":"MEDIUM","vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N"},"cwe":["CWE-200"],"affected":["otrs/otrs","debian/debian linux"],"epss":{"score":0.01806,"percentile":0.78455,"date":"2026-10-27","history":[]},"kev":{"listed":false},"exploits":{"count":0,"verified":false,"firstPublished":null,"source":"Exploit-DB (https://gitlab.com/exploit-database/exploitdb)","entries":[]},"verdict":{"level":"low","text":"Lower severity and a low EPSS score (1.81%). Track it; it rarely justifies an emergency change on its own."},"changes":[],"references":[{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html","tags":["Broken Link"],"source":"cve@mitre.org"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html","tags":["Broken Link"],"source":"cve@mitre.org"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html","tags":["Broken Link"],"source":"cve@mitre.org"},{"url":"https://community.otrs.com/security-advisory-2019-10-security-update-for-otrs-framework/","tags":["Patch","Vendor Advisory"],"source":"cve@mitre.org"},{"url":"https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html","tags":["Mailing List","Third Party Advisory"],"source":"cve@mitre.org"},{"url":"https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html","source":"cve@mitre.org"},{"url":"https://www.otrs.com/category/release-and-security-notes-en/","tags":["Release Notes"],"source":"cve@mitre.org"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html","tags":["Broken Link"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html","tags":["Broken Link"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html","tags":["Broken Link"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"https://community.otrs.com/security-advisory-2019-10-security-update-for-otrs-framework/","tags":["Patch","Vendor Advisory"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html","tags":["Mailing List","Third Party Advisory"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html","source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"https://www.otrs.com/category/release-and-security-notes-en/","tags":["Release Notes"],"source":"af854a3a-2127-422b-91ae-364da2661108"}],"sources":{"nvd":"https://nvd.nist.gov/vuln/detail/CVE-2019-12746","epss":"https://www.first.org/epss/","kev":"https://www.cisa.gov/known-exploited-vulnerabilities-catalog","exploitdb":"https://www.exploit-db.com/"},"licence":"CC BY 4.0 — link back to the CVE Explorer if you publish the results; upstream data remains subject to its own terms."}