{"id":"CVE-2018-10198","url":"https://www.cyber-defence.io/tools/cve/CVE-2018-10198","generatedAt":"2026-10-28T21:16:05.206Z","title":"An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.","description":"An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.","published":"2018-06-06T20:29:00.000Z","lastModified":"2026-06-17T01:33:40.000Z","status":"Modified","sourceIdentifier":"cve@mitre.org","cvss":{"version":"3.0","score":4.3,"severity":"MEDIUM","vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N"},"cwe":["CWE-200"],"affected":["otrs/otrs"],"epss":{"score":0.00954,"percentile":0.61186,"date":"2026-10-27","history":[]},"kev":{"listed":false},"exploits":{"count":0,"verified":false,"firstPublished":null,"source":"Exploit-DB (https://gitlab.com/exploit-database/exploitdb)","entries":[]},"verdict":{"level":"low","text":"Lower severity and a low EPSS score (0.95%). Track it; it rarely justifies an emergency change on its own."},"changes":[],"references":[{"url":"https://community.otrs.com/security-advisory-2018-01-security-update-for-otrs-framework/","tags":["Patch","Vendor Advisory"],"source":"cve@mitre.org"},{"url":"https://community.otrs.com/security-advisory-2018-01-security-update-for-otrs-framework/","tags":["Patch","Vendor Advisory"],"source":"af854a3a-2127-422b-91ae-364da2661108"}],"sources":{"nvd":"https://nvd.nist.gov/vuln/detail/CVE-2018-10198","epss":"https://www.first.org/epss/","kev":"https://www.cisa.gov/known-exploited-vulnerabilities-catalog","exploitdb":"https://www.exploit-db.com/"},"licence":"CC BY 4.0 — link back to the CVE Explorer if you publish the results; upstream data remains subject to its own terms."}