{"id":"CVE-2013-3551","url":"https://www.cyber-defence.io/tools/cve/CVE-2013-3551","generatedAt":"2026-10-27T21:43:37.400Z","title":"Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets,…","description":"Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.","published":"2020-02-21T16:15:11.000Z","lastModified":"2026-06-16T23:55:23.000Z","status":"Modified","sourceIdentifier":"cve@mitre.org","cvss":{"version":"3.1","score":6.5,"severity":"MEDIUM","vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N"},"cwe":["CWE-200"],"affected":["otrs/otrs","otrs/otrs itsm"],"epss":{"score":0.01577,"percentile":0.753,"date":"2026-10-26","history":[]},"kev":{"listed":false},"exploits":{"count":0,"verified":false,"firstPublished":null,"source":"Exploit-DB (https://gitlab.com/exploit-database/exploitdb)","entries":[]},"verdict":{"level":"low","text":"Lower severity and a low EPSS score (1.58%). Track it; it rarely justifies an emergency change on its own."},"changes":[],"references":[{"url":"http://advisories.mageia.org/MGASA-2013-0196.html","tags":["Third Party Advisory"],"source":"cve@mitre.org"},{"url":"https://bugs.gentoo.org/show_bug.cgi?id=CVE-2013-3551","tags":["Issue Tracking","Third Party Advisory"],"source":"cve@mitre.org"},{"url":"http://advisories.mageia.org/MGASA-2013-0196.html","tags":["Third Party Advisory"],"source":"af854a3a-2127-422b-91ae-364da2661108"},{"url":"https://bugs.gentoo.org/show_bug.cgi?id=CVE-2013-3551","tags":["Issue Tracking","Third Party Advisory"],"source":"af854a3a-2127-422b-91ae-364da2661108"}],"sources":{"nvd":"https://nvd.nist.gov/vuln/detail/CVE-2013-3551","epss":"https://www.first.org/epss/","kev":"https://www.cisa.gov/known-exploited-vulnerabilities-catalog","exploitdb":"https://www.exploit-db.com/"},"licence":"CC BY 4.0 — link back to the CVE Explorer if you publish the results; upstream data remains subject to its own terms."}